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Answered By: Kailah Neal
Last Updated: Feb 15, 2022     Views: 506

Troubleshooting Common Errors

404 Error, Connection refused:

  1. Clear browser cache and try again.
  2. Try a different browser. Make sure it is the most recent version of browser. The Library recommends the most recent version of Firefox or Chrome.
  3. Check login credentials.
  4. Check link to Library resource to make sure it is a proxied link. The link should start with http://mylibrary.wilmu.edu/login?url=
  5. Make sure you're using a persistent link or “permalink” to link to Library resources. Here is a link to a Library guide indicating where to find the persistent links in all databases: https://libguides.wilmu.edu/links

Browser security warning: Bypass error and create an exception to allow access to the database.

Trying to access from work or other school?

If you see an "EZProxy administrator" or "hostname" error message please email the library at WCL@wilmu.edu

If your browser reports an error receiving a "cookie," you must enable cookies in your browser.

  1. Go to the Firefox drop-down menu under Tools, then Options.
  2. Select Privacy.
  3. Set History setting drop-down menu to "Firefox will: Use custom settings for history."
  4. Check the box next to "Accept cookies from sites" to enable cookies.